Refund policy
Overview
At MoiResells, customer satisfaction is central to our mission. We are committed to delivering reliable, high-quality digital supplier links for moissanite jewelry. Due to the nature of our products, please review this policy carefully to understand your rights and our obligations.
Digital Supplier Links
Our products are digital supplier links delivered instantly via email after purchase. These links provide access to vetted moissanite jewelry suppliers. Once delivered, the links are considered "accessed" and cannot be revoked or resold.
Eligibility for Refunds
To protect the integrity of our supplier network and the digital nature of our products:
- Instant Delivery: Supplier links are sent immediately upon purchase. Refunds cannot be issued once the email is delivered.
- Non-Transferable: Digital links are for single-use and tied directly to your account; they cannot be returned or reused.
- Non-Physical Product: As our service involves digital access, traditional "returns" do not apply.
Exceptional Circumstances
We recognize that rare issues may arise. If you believe your case warrants special consideration (e.g., links were undelivered, accidental purchase, or technical errors), contact our support team. All requests will be reviewed individually.
How to Request a Refund
Email us at: info@moiresells.com with:
- Your order details (name, order number, date).
- A clear explanation of the issue.
We aim to respond to all inquiries within 48 hours.